Omar Alkhateeb
نبذة
I am a results-oriented Call Center Manager with a strong academic background in Computer Science. With a deep understanding of technology and its practical applications in customer service operations, I am dedicated to delivering exceptional experiences to clients and customers.
معلومات
2022 ديسمبر - حتى الآن
Call Center Manager
Food Experts For Food Systems
• Managed a team of 15 agents in a busy inbound call center, ensuring that all calls were answered within agreed service level agreements. • Achieved sales targets by coaching and motivating agents to upsell and cross-sell products and services.
2022 أكتوبر - 2022 ديسمبر
Call Center Team Leader
Food Experts For Food Systems
• Monitored call quality and provided feedback to agents to improve their performance. • Managed staff schedules to ensure that adequate cover was provided during busy periods.
الدورات التدريبية
2022
Leading with a Heavy Heart
LinkedIn Learning
اسأل الباحث عن عمل
قم بتسجيل الدخول لمشاهدة جميع السير الذاتية على السوق المفتوح
- لا تشارك بيانات سرية أو شخصية
- احذر عمليات الاحتيال
- تذكر المسائلة القانونية