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Omar Alkhateeb
Hospitality

Omar Alkhateeb

Amman, Al Rawabi
Current: Call Center Manager In | Food Experts For Food Systems
3-5 YearsStudentComputer skillsCommunication

About Summary

I am a results-oriented Call Center Manager with a strong academic background in Computer Science. With a deep understanding of technology and its practical applications in customer service operations, I am dedicated to delivering exceptional experiences to clients and customers.

General Info

Gender
Male
Age
24 years
Marital Status
Single
Nationality
Jordan
Employment Readiness
Available but not immediately
Contract Type
Does not matter
Skills
Computer skillsCommunicationLeadershipTeamworkInterpersonalAdaptabilityProblem-solvingWillingness to learnMulti-taskingFinding & Attracting ClientsCreativeEmail usage knowledgeWorking with Databases
Languages
Arabic , English
Driving License
Yes
has a vehicle
No
License Category
Private Passenger Vehicle
Education Level
Student
CV
CV
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Work Experience

2022 Dec - Until now

Call Center Manager

Food Experts For Food Systems

• Managed a team of 15 agents in a busy inbound call center, ensuring that all calls were answered within agreed service level agreements. • Achieved sales targets by coaching and motivating agents to upsell and cross-sell products and services.

2022 Oct - 2022 Dec

Call Center Team Leader

Food Experts For Food Systems

• Monitored call quality and provided feedback to agents to improve their performance. • Managed staff schedules to ensure that adequate cover was provided during busy periods.

Training Courses

2022

Leading with a Heavy Heart

LinkedIn Learning

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