Customer Service
Evelen AbuJabal
Amman, Airport Road - Dunes Bridge
Call Center Manager11-15 YearsBachelors DegreeComputer skillsLeadership
About Summary
I’m a driven person with almost 13 years of experience, who works hard to attain my goals. The ability to overcome obstacles and follow things through to completion has always been a strong point of mine, which is why I’ve managed to thrive in such a competitive subject.
My last position was managin
General Info
Gender
Female
Age
39 years
Marital Status
Single
Nationality
Jordan
Employment Readiness
Immediate start
Contract Type
Full Time
Skills
Computer skillsLeadershipCommunicationTeamworkInterpersonalFast LearnerAdaptabilitySelf-managementProblem-solvingWillingness to learnMulti-taskingNegotiationBusiness CorrespondenceProject ManagementContracts PreparationTelephone conversationsInternet SearchConducting presentationsCreativeTraining & DevelopmentEmail usage knowledgeDocuments AuditWorking with DatabasesStaff MotivationMS ExcelMS PowerpointMS Word
Languages
English , Arabic
Driving License
Yes
has a vehicle
Yes
License Category
Private Passenger Vehicle
Education Level
Bachelors Degree
Work Experience
2021 Aug - 2023 Dec
Contact Center Manager
CARE International
Maintains professional and technical knowledge by tracking emerging trends in contact centre operations management. Develop objectives for the call centre’s day-to-day activities. Collect and analyse call-centre statistics Hire, coach and provide training. Monitor trends, system and staff performanc
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