Polished customer success specialist offering strategic relationship building skills, proficient at solving problems creatively, and aim to provide excellent customer service.
2022 Aug - 2022 Dec
Amazon
- Supported customers and used soft skills strategies and studied techniques that improved customer experience. - Utilized articles and internal resources to solve each customer’s issue in a timely manner. - Worked flexible schedule and extra shifts to meet business standards
2022 Feb - 2022 Jul
Extensya - Noon/Saudi Airlines
- Provided primary customer support through Sprinklr in many social media sites and inputted customer’s information into Agent One. - Assisted with new employee training "Shadowing". - Supported my team through working overtime and 6th day for most of my period.
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