I am Seeking a competitive and challenging environment where I can serve your organization and establish an
enjoyable career for myself. In addition, I am seeking employment with a company where I can use my talents
and skills to grow and expand that company. I want a highly rewarding career where I
2022 Jan - 2023 Oct
Webhelp
Resolving customer queries within operational and client policies and procedures. - Assisting customers with promotional queries. - Ensuring timely and accurate resolution of customers’ problems at the first point of contact within agreed service levels, targets and objectives.
2022 Jan - 2022 Dec
IRIS PRO agency
-Setting up project’s policies and processes such as; Returns, Compensation, Refunds, etc.… -Setting up customer experience department’s KPIs -Preparing weekly/monthly reports and have it discussed with all senior management. -Set processes to improve NPS (Net Promoter Score) and enhance customer re
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