Eyas Alashari
Customer Service

Eyas Alashari

Amman, 7th Circle
Customer Care Representative
6-10 YearsBachelors DegreeComputer skillsCommunication

About Summary

I am Seeking a competitive and challenging environment where I can serve your organization and establish an

enjoyable career for myself. In addition, I am seeking employment with a company where I can use my talents

and skills to grow and expand that company. I want a highly rewarding career where I

General Info

Gender
Male
Age
33 years
Marital Status
Single
Nationality
Jordan
Employment Readiness
Immediate start
Contract Type
Does not matter
Skills
Computer skillsCommunicationLeadershipTeamworkInterpersonalFast LearnerAdaptabilitySelf-managementProblem-solvingWillingness to learnMulti-taskingNegotiationBusiness CorrespondenceProject Management
Languages
Arabic , English
Driving License
No
has a vehicle
No
License Category
Private Passenger Vehicle
Education Level
Bachelors Degree
Salary
400 JOD
Work Experience

2022 Jan - 2023 Oct

Customer service

Webhelp

Resolving customer queries within operational and client policies and procedures. - Assisting customers with promotional queries. - Ensuring timely and accurate resolution of customers’ problems at the first point of contact within agreed service levels, targets and objectives.

2022 Jan - 2022 Dec

Customer service manager

IRIS PRO agency

-Setting up project’s policies and processes such as; Returns, Compensation, Refunds, etc.… -Setting up customer experience department’s KPIs -Preparing weekly/monthly reports and have it discussed with all senior management. -Set processes to improve NPS (Net Promoter Score) and enhance customer re

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